Return & Exchanges
Returns & Exchanges Policy
At ah-bohd Home Store, we strive to provide high-quality products that align with your expectations. If your purchase does not meet your satisfaction, you may request a return within seven (7) days of receiving your item(s), with some exclusions outlined below.
Return Process
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To initiate a return, don't hesitate to contact us at sales@ah-bohd.ca with your order details and reason for return.
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Items cannot be returned to our store without pre-approval.
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We will review your request and provide further instructions on how and where to return your package if approved.
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Returns sent without prior authorization will not be accepted.
Return Conditions
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The item must be unused, with original tags and packaging intact.
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The original receipt or proof of purchase is required.
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Some items are subject to a restocking fee of 25-50%.
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Return shipping costs are non-refundable and will be deducted from your refund.
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If an item is damaged during the return process, a 25% or more Damage Fee may apply depending on its condition upon arrival. Items deemed unsalvageable will not be refunded.
Items Eligible for Return
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Home Decor
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Small furniture items purchased off the showroom floor (e.g., side tables, poufs, ottomans, in-stock rugs)
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Plug-in lighting
Items NOT Eligible for Return
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Custom or made-to-order items (including furniture, rugs, and artwork)
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Medium and large furniture (dining tables, chairs, sofas, cabinets, beds, etc.)
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Special or pre-order rugs, furniture, or lighting
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Bedding, towels, and bath products (for hygiene reasons)
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Hardwired lighting
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Floor model and sale items
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Farrow & Ball paint
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Items damaged due to normal wear and tear (e.g., sun exposure, humidity, daily use)
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Gift cards and final sale items
Refund Policy
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Refunds are issued in the original form of payment upon receipt and inspection of the returned item.
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Please allow 5-7 business days for the refund to appear in your account.
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Items purchased with a gift receipt will be refunded through store credit.
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Shipping and delivery fees are non-refundable.
Damages & Issues
Please inspect your order upon arrival and contact us within 24 hours if the item is defective, damaged, or incorrect. We will assess the situation and offer a resolution accordingly.
Exchanges
If you wish to exchange an item, please return the original item (following the return approval process) and place a new order.
Order Cancellations
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Orders may be cancelled within 24 hours of placement, except for the final sale of Farrow & Ball paint and accessories.
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Custom and made-to-order items are only eligible for cancellation within 48 hours of order placement.
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If an order has already shipped, the shipping costs are non-refundable, and you may need to receive and return the item at your expense.
Manufacturer Defects & Transit Damage
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If your item arrives with a manufacturer defect or is damaged in transit, notify us within 24 hours of receipt.
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If you receive white glove delivery, inspect the item before the delivery team departs and document any issues.
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Natural variations in materials such as wood and marble are not considered defects.
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Claims may take 3-5 weeks to process.
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To file a claim, contact us at sales@ah-bohd.ca with photos and details.
ah-bohd Home Store Return Policy*
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ah-bohd Home Store does not accept returns for buyer’s remorse.
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Returns are only accepted for damage in transit, concealed damage, or incorrect shipments.
For any questions regarding our Returns & Exchange Policy, please contact us at sales@ah-bohd.ca.